美国论文代写:酒店评估

05 1月 美国论文代写:酒店评估

美国论文代写:酒店评估

评估的另一个属性是提供的服务。服务包括家政、管家和客户的其他要求(安德鲁斯,1985)。检查的下一个属性是舒适,这主要源于一个事实,即床和结构的房间是舒适的(安德鲁斯,1985)。研究表明,如果他们提供的服务感到满意的客户会更忠诚于某酒店(Jay和DWI,2000)。它也被发现的游客经常光顾的酒店倾向于赞美的服务包括床上用品、食物、空间、价格、维修、照明和延误,如果服务达标为他们(GARCía-barriocanal,西西里,与柯菲亚提斯,2010)。酒店及其员工所提供的服务在影响顾客的正面评价和称赞方面起着至关重要的作用,同时也保证了顾客的忠诚.。这之间的关系,客户的忠诚度和酒店服务存在于东方和西方的酒店和客户案例(Jay和DWI,2000;Liat,mansori,和辉,2014)。
一个好酒店的标志包括所有的服务和房间的要求得到满足或补偿。在这篇论文中评价的大部分强调的位置,酒店和房间和事实,他们正式会见。一个好的位置被定义在评论中,使其余的地方容易访问。一个房间的清洁也是至关重要的(卢瑟福,2002)为使游客感到受任何感染或易由于缺乏卫生疾病。然而,研究表明“干净”往往意味着在房间里需要的东西的存在以及洗手间如马桶、纸等等(Lockyer,2003)。清洁的元素让客户满意,他们会是一个“无忧”留下,因此它是非常重要的(Lockyer,2003)。

美国论文代写:酒店评估

Another attribute evaluated was that of the services offered. Services include housekeeping, valet and other requirements of customers (Andrews, 1985). The next attribute examined was that of comfort, which mostly stems from the fact that the bedding and structure of the room were comfortable (Andrews, 1985). Studies show that customers are likely to be more loyal to a particular hotel if they are satisfied with the services provided (Jay & Dwi, 2000). It has also been studied that the tourists frequenting a hotel are prone to compliment on the services including bedding, food, space, price, maintenance, lighting and delays, if the services are up to the mark for them (García-Barriocanal, Sicilia, & Korfiatis, 2010). The services offered by hotel as well as its staff therefore hold primary importance in influencing the positive reviews and compliments from the customers, as well as ensure their loyalty. This relationship between customer loyalty and hotel services exists in cases of both eastern as well as western hotels and customers (Jay & Dwi, 2000; Liat, Mansori, & Huei, 2014).
The sign of a good hotel includes that all the services and room requirements are met or compensated for. Most of the reviews evaluated in this thesis stressed on the location of the hotel and the room and the fact that they were duly met. A good location was defined in the reviews as one that made the rest of the places easily accessible. Cleanliness of a room is also of crucial importance (Rutherford, 2002) as it makes the tourist feel protected from any infections or proneness to a disease due to lack of sanitation. However, studies have explored that the term ‘cleanliness’ often means the presence of necessary things in the room as well as the washroom such as toilet seats, paper etcetera (Lockyer, 2003). The element of cleanliness gives the customers the satisfaction that theirs would be a ‘hassle-free’ stay, therefore it is very important (Lockyer, 2003).