05 1月 美国论文代写：酒店评估
Another attribute evaluated was that of the services offered. Services include housekeeping, valet and other requirements of customers (Andrews, 1985). The next attribute examined was that of comfort, which mostly stems from the fact that the bedding and structure of the room were comfortable (Andrews, 1985). Studies show that customers are likely to be more loyal to a particular hotel if they are satisfied with the services provided (Jay & Dwi, 2000). It has also been studied that the tourists frequenting a hotel are prone to compliment on the services including bedding, food, space, price, maintenance, lighting and delays, if the services are up to the mark for them (García-Barriocanal, Sicilia, & Korfiatis, 2010). The services offered by hotel as well as its staff therefore hold primary importance in influencing the positive reviews and compliments from the customers, as well as ensure their loyalty. This relationship between customer loyalty and hotel services exists in cases of both eastern as well as western hotels and customers (Jay & Dwi, 2000; Liat, Mansori, & Huei, 2014).
The sign of a good hotel includes that all the services and room requirements are met or compensated for. Most of the reviews evaluated in this thesis stressed on the location of the hotel and the room and the fact that they were duly met. A good location was defined in the reviews as one that made the rest of the places easily accessible. Cleanliness of a room is also of crucial importance (Rutherford, 2002) as it makes the tourist feel protected from any infections or proneness to a disease due to lack of sanitation. However, studies have explored that the term ‘cleanliness’ often means the presence of necessary things in the room as well as the washroom such as toilet seats, paper etcetera (Lockyer, 2003). The element of cleanliness gives the customers the satisfaction that theirs would be a ‘hassle-free’ stay, therefore it is very important (Lockyer, 2003).