The reasons for digital divide are enormous. Though digital divide does not result in social exclusion, a probability exists that such people might miss the advantages due to poor ability or access to ICT. Some of the social factors that influence digital divide include gender, motivation, ethnicity, education and family structure. Boys prefer internet over girls at offices (James, 2004). The nature of job for girls does not insist high usage of the technologies.
Some people have phobia towards computers. When a person does not have ICT skills, the phobia develops and ruins the development in the rest of the life. This poor motivation also results in digital divide. Such technophobes will require empowerment in order to overcome the issue. Moreover, they can be a part of what the rest of the community does. Ethnicity is an untouched but widely prevalent factor. For instance, a person from a minority group has poor wealth and knowledge but is interested to utilize the information technologies. When the technology uses primary language as English and the person is unaware of this language, problem begins at that point. Even in developed countries like United States, ethnicity stands out as an important factor that deteriorates the development scale of backward/ minority groups.
Literacy skills are highly demanded to traverse between the web pages and to understand usage of technologies. With ICT dominating several spaces like shopping, education and lifestyle, it is transformed into a subject of learning at many countries but those with poor literacy skills still exist and do not get productive (James, 2004). This is a case of difference when one group empowers while the other does not. It is also a serious issue on a global scale. Social inclusion has to be discussed as a topic to highlight the importance of ICT. Further, it can urge need for civic engagement to limit the digital divide.